- Remain calm
When dealing with an angry patient, the best approach is to remain calm. Remaining calm will allow you to keep control and address the patient in a way that will diffuse the situation.
- Be Empathetic
One of the quickest ways to calm an angry or difficult patient is by being empathetic. Remind yourself that it is not easy to be in hospital, in pain and away from loved ones.
- Avoid arguing
Angry patients may try to pull you into an argument. While you are completely entitled to voice your opinion, it’s important to do so respectfully. Instead of explaining why they are not getting the attention they want, or why their medications were late, simply apologize and reassure the patient that you will take care of it.
